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Six Sigma is a business strategy and management system that is rapidly being adopted by some of the world’s most respected companies. General Electric, Motorola, Dow and Honeywell are just a few that recognize how Six Sigma improves the capability of their processes to satisfy customer needs, as well as improve their earnings, shareholder return and stock value.


Historically, the concepts of Six Sigma performance began in the statistical process control teachings of Deming and Shewhart. These concepts were adopted by the Japanese and became an important element of their strategy to improve quality and gain market share. They expanded these concepts into the quality management systems of the 70’s and 80’s. With Japan’s economic success, these systems were introduced to the rest of the world. In the United States, FPL became the first company outside of Japan to be awarded the prestigious Deming Prize for their quality system application. Motorola, GE and AlliedSignal have made the potential visible, resulting in the continued growth and acceptance.


In statistics, sigma is the Greek symbol used to represent the standard deviation, a measure of variation. In business, variability is the enemy; excess variation translates into products and services that do not meet customer specifications. Most companies operate at three to four sigma levels of performance. This translates into 6,200 to 68,000 defects per million opportunities. By comparison, processes operating at Six Sigma levels produce 3.4 defects per million opportunities. Products produced “on-target with minimum variation” satisfy the customer at less cost, which translates into increased market share. Margins increase as product defects decrease. The financial impact continues to expand as more processes perform at Six Sigma levels.


Six Sigma Performance is built on a foundation of value-driven concepts:

      • Customer needs must be understood and become the focus of all work efforts
      • Operating variables that largely affect the achievement of customer-driven strategies must be identified, measured, controlled and improved
      • Rapid improvement is driven by fact-based decisions
      • Continuous improvement develops customer loyalty and enhances financial return
      • Employees who are focused on shared goals can quickly affect significant change
      • Success fosters success


The Premier Performance will work with your organization to implement a Six Sigma Performance program that meets your needs and expectations. We have a complete set of original Master Black Belt, Black Belt, Green Belt and Design for Six Sigma materials that are regularly benchmarked and improved. We can present alternatives for consideration, create courses and a Six Sigma Management system that fits your company's specific needs, history and culture. Through implementation, we offer our expertise by assisting your organization with:

      • Improvement area and project selection
      • Implementation of a Six Sigma measurement system
      • Clarification of roles and responsibilities
      • Candidate selection criteria
      • Development and delivery of training materials
      • Barrier identification and mitigation tactics
      • Coaching key roles for success throughout implementation
      • Development of in-house expertise



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